Shortly after getting the Motorola Moto G, I wanted to install apps. Free apps were no problem. Go to the Play store, log in with my Google account, hit install and a few minutes later they appear on my phone. I like it. It works.
I didn’t want to put my card details into Google Play so I bought a gift card. The code errored when I tried to redeem it so I went back to the shop, got a new card and watched them authenticate the card. I still had the same problem with the second card. Something was definitely up.
It is possible to report a problem to Google – you have to take a picture of the back of the card and the proof of purchase. There was a quick response saying that I had to have a Google Wallet account. I didn’t have one. When I thought about an iTunes account for my iPhone it makes sense that you need an account to be able to top it up.
But wait. There are a couple of issues here:
– there is no mention anywhere (in the Play store either in a browser, on the phone or on the gift card itself) that said a Google Wallet account is necessary. I’d barely heard of Google Wallet before
– it turned out to be a lot more work than should be necessary to get this sorted (in my particular case).
Here’s the story…
I log into the Play store with my normal Google account. I log into my phone with the same account. It would seem that with that one account I have full control over the phone. In theory it should be “One account. All of Google.” But no. You are told to go to the Play store to redeem the gift card. No mention of Google Wallet, nowhere to sign up for an account.
I was given the URL to sign up for Google Wallet by Google support. Then a bigger snag as I do not have a @gmail.com email address. I use Google Apps for my domain. I did not have Google Wallet turned on for my account – it gave me the following:
“We are sorry, but you do not have access to this service. Please contact your domain administrator for access.”
As an administrator, I tried to find the option to turn on Wallet, but seemingly I only had access to a couple of extra services, neither of which was Wallet. In the end I had to click on one of my users in my admin Control Panel, click a down arrow to show more services, navigate down a long list of other Google products until I find Wallet and then I had to turn it on for all users (not just one) and wait up to 24 hours before it was activated on the account.
Then it was possible to sign up for Google Wallet.
I didn’t have to put in any card details, the gift card was accepted, the credit added to the account and my first paid-for app installed. Next time none of these extra steps will be necessary, and I guess that if you have a regular @gmail.com address then you won’t have any of these issues. It’s all part of the Android and Google learning curve I suppose – the reason I wanted to get an Android phone in the first place.
Still, it was a pain-in-the-backside process. I hope I don’t come across this type of process again for a while.